STOP THE WAR! Let’s support Ukraine Together

Customer Support Specialist

RESPONSIBILITIES:

  • Manage support tickets - help customers solve their issues;
  • Ask customers targeted questions to quickly understand the root of the - problem;
  • Maintain the daily performance of WordPress Themes and plugins;
  • Maintain the daily performance of Shopify Apps;
  • Provide fast and quality support for our themes and plugins;
  • Manage ThemeForest Comments section - leave short replies to the - comments on our products;
  • Submit, test tasks for fixes (from clients, or Theme bugs);
  • Test the custom projects based on our themes on different platforms;
  • Track computer system issues through resolution, within agreed time limits;
  • Update our products on ThemeForest (TrueThemes and FoxThemes) once a week;
  • Upload the fixed themes/plugins to WP-updates;
  • Install, modify, and repair WordPress themes;
  • Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc);
  • Upsell web design and development services, SEO services, web speed performance.

REQUIRED SKILLS:

  • Deep understanding of the development processes and software lifecycle;
  • Knowledge of theory and principles of testing;
  • Knowledge of UI usability principles;
  • Knowledge of HTML/CSS;
  • Knowledge of WordPress (Install theme as a demo, creation of custom posts, etc.);
  • Knowledge of Shopify;
  • Familiarity with WooCommerce and WP Bakery plugin, Elementor, - Gutenberg;
  • Experience in installing and setting up the themes and plugins;
  • Attentiveness to details;
  • Analytical mind and problem-solving aptitude;
  • Strong organizational skills;
  • Ability to understand client needs and handle the negotiation process.

COMPANY OFFERS:

  • Challenging tasks, professional growth opportunities, and mentorship;
  • Competitive salary (reviewed regularly);
  • Sports compensation;
  • Paid vacation, paid sick leave;
  • Health insurance;
  • Comfortable office in the center of Lviv;
  • Free English courses;
  • Cool team and corporate events.