Careers

Customer Support Agent

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

Required skills

  • Ability to understand client needs and handle the negotiation process;
  • Exceptional communication and problem-solving abilities;
  • Experience in installing and setting up the themes and plugins;
  • Understanding of the development processes and software lifecycle;
  • Knowledge of CSS and website theme layouts;
  • Familiarity with the Shopify platform (app installations, theme customizations, etc.);
  • Attentiveness to details;
  • Analytical mind and problem-solving aptitude;
  • Strong organizational skills;
  • Strong multitasking skills to manage several conversations and tasks simultaneously;
  • Ability to remain organized and calm under pressure.

Responsibilities

  • Manage support tickets - help customers solve their issues;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Provide fast and quality support for our themes and plugins;
  • Submit, test task for fixes (from clients, or Theme bugs);
  • Cooperate with developers and other units (Project Managers, QA, Frontend, Backend, Design, Support, etc).

Working schedule

  • Monday, Tuesday, Wednesday - 10AM-7PM;
  • Thursday, Friday - 5AM-12PM.

Company offers

  • Challenging tasks, professional growth opportunities, and mentorship;
  • Competitive salary (reviewed regularly);
  • Sports compensation;
  • Paid vacation, paid sick leave;
  • Health insurance;
  • Comfortable office in the center of Lviv;
  • Free English courses;
  • Cool team and corporate events.

Fill out the form below to apply for one of our open positions.

We look forward to reviewing your application and exploring the possibility of working together.

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